Have you noticed that some clinics set weekly goals, but the numbers seem to fluctuate randomly week to week? Or perhaps your team hits a high mark one week, only to fall short the next? You’re not alone.
Have you noticed a dip in your KPIs when it comes to patient starts? Are your case managers facing confusion that’s impacting their ability to close? You’re not alone. Many healthcare teams face this challenge, and often, it comes down to one key element: framework.
Why Your Interviews Might Be Fooling You—and What to Do Instead Have you ever hired someone who seemed perfect on paper—and even better in person—only to discover they weren’t the communicator, team player, or critical thinker you hoped for? They said all the right things. They made eye contact (kind of). They even smiled during every question. So what happened? If that sounds familiar, you might be missing what we call “The Interview Gap.” It’s not about what’s said—it’s about what’s hiding in between.
In business and leadership, it's tempting to believe the past holds all the answers. That if we just replicate what worked—or overanalyze what didn’t—we’ll find the key to moving forward. But here’s the truth: You can’t step into your next season while clinging to your last one.