As healthcare leaders, one of the toughest parts of leadership is addressing performance issues. Many avoid it altogether, fearing conflict or damaging relationships. But what if correction didn’t have to feel like confrontation?
Conflict is a natural part of any thriving workplace. Yet in many healthcare practices, it’s often avoided or misunderstood. Team members stay quiet to keep the peace, ideas go unspoken, and opportunities for growth disappear.
Have you noticed a dip in your KPIs when it comes to patient starts? Are your case managers facing confusion that’s impacting their ability to close? You’re not alone. Many healthcare teams face this challenge, and often, it comes down to one key element: framework.
In high-performance sports, there are few events more thrilling—or more precise—than a 4-person relay race. Every runner is strategically placed. Every handoff is intentional. And the difference between winning and losing often lies not in how fast each person runs, but in how well they pass the baton.