Conflict is a natural part of any workplace. It's not necessarily a bad thing; in fact, healthy conflict is a sign of a strong, trusting team. The key to turning conflict into an opportunity for growth is to ground every interaction in your practice's core values. These values serve as the rules of engagement for your team.
Have you noticed that some clinics display their “core values” on the wall, but no one truly lives by them? Do team reviews feel disconnected from the bigger mission, or do patients treat treatment plans like optional suggestions? You’re not alone.
Have you noticed a dip in your KPIs when it comes to patient starts? Are your case managers facing confusion that’s impacting their ability to close? You’re not alone. Many healthcare teams face this challenge, and often, it comes down to one key element: framework.
Have you ever wondered how to truly assess the health of your organization? It’s not just about intuition or surface-level observations—just like in healthcare, you need the right tools to measure the inner workings of your clinic.