In healthcare, as in life, change is inevitable. People move on, circumstances evolve, and sometimes the team that once felt perfectly aligned begins to shift. While it might feel unsettling at first—like a boat rocking in open waters—this moment of imbalance often holds the key to long-term growth.
In high-performance sports, there are few events more thrilling—or more precise—than a 4-person relay race. Every runner is strategically placed. Every handoff is intentional. And the difference between winning and losing often lies not in how fast each person runs, but in how well they pass the baton.
Let’s get straight to the point. If you're not getting the results you expected—whether it’s in your clinic’s patient visits, staff performance, or bottom-line numbers—there are only two reasons why: 👉 They don’t know how. 👉 They’re not taking personal responsibility. Read that again. As a seasoned operations and performance specialist, I’ve seen practices spin their wheels, burn out teams, and lose money—all because they’re chasing results without auditing the process. Let’s break this down like a pro. When you’re laser-focused on results (as you should be), but nothing’s changing... you’re likely skipping two critical precursors
Walk into any busy restaurant 30 minutes before opening, and you’ll witness something few customers ever see—but every successful team depends on. The kitchen is alive with motion. Chefs are sharpening their knives. Bartenders are preparing garnishes. Servers are rolling silverware and setting up their stations. Hostesses are reviewing seating charts and shift assignments. It's not chaotic—it's coordinated. It’s preparation. And it’s everything. Every single team member knows what role they play and how it fits into the bigger picture. Because when the rush hits, there's no time to figure things out. You either run your shift, or it runs you.