Have you noticed that some patient consultations feel more like a lecture than a conversation? Are your case managers struggling to connect emotionally with patients and move them toward care? You’re not alone. Many healthcare teams experience this challenge, and the root cause often comes down to how questions are asked.
Have you noticed a dip in your KPIs when it comes to patient starts? Are your case managers facing confusion that’s impacting their ability to close? You’re not alone. Many healthcare teams face this challenge, and often, it comes down to one key element: framework.
Have you ever conducted a working interview that just didn’t seem to go right? Maybe the candidate struggled, the role-play felt awkward, or you realized they weren’t the right fit? If so, you may have overlooked some key elements that can make all the difference in evaluating a potential hire.
Let’s break down exactly how you can prevent the chaos from taking over and transform your front desk into a smooth-running operation.