As healthcare leaders, one of the toughest parts of leadership is addressing performance issues. Many avoid it altogether, fearing conflict or damaging relationships. But what if correction didn’t have to feel like confrontation?
Conflict is a natural part of any thriving workplace. Yet in many healthcare practices, it’s often avoided or misunderstood. Team members stay quiet to keep the peace, ideas go unspoken, and opportunities for growth disappear.
Have you noticed a dip in your KPIs when it comes to patient starts? Are your case managers facing confusion that’s impacting their ability to close? You’re not alone. Many healthcare teams face this challenge, and often, it comes down to one key element: framework.
Have you ever received a text from an employee saying, "I’m exhausted. I’m not coming in today. Figure it out."? It’s easy to assume they’re just slacking off, but in reality, this is a sign of something deeper—your practice may have a team culture problem. When major issues arise, it’s often because small things have been ignored for too long. And when those small things pile up, burnout and disengagement follow. The truth is, no one wakes up one day and suddenly decides to quit. It happens gradually when people feel unheard, undervalued, and overworked.