Advance Your Healthcare Career
with MedProDojo
Missing out on precious time with your family
Your vacations paralyze your practice
Struggling with insurance claw-backs
High staff turnover rate is squashing your growth
Not enough new patients or low conversion rates
Staff isn't on the same page so the office is disorganized, not productive, and suffering from a poor company culture
A "dojo" is a training hall for immersive & experiential learning, traditionally for martial arts. The Japanese term translates to "the place of the way."
We've made a commitment to bridging the gap between the art of healing and the science of successful business.
20+ Years Experience in the chiropractic and medically integrated fields!
5 Star Rated client service and training resources!
Extensive Network of professionals to provide your practice with invaluable connections and opportunities for growth!
Join Med Pro Dojo and embark on a transformative journey where the fusion of medical expertise and business acumen propels you to new heights. Master your skills, unlock scalability, and elevate your profitability – because at MedProDojo, success is a practice, not just an outcome.
On Site Training: We come to you to help integrate successful tools and organization to get your team on the same page.
Online Courses: Various training material and courses to enhance the skill of every member in your practice.
Weekly Webinars: Training is crucial to the success of fully understanding and implementing new knowledge. The Dojo is always open.
Plus Even More Amazing Resources!
Get ready to skyrocket your practice once you start training with Med Pro Dojo!
Learn the difference between great leadership and bad management.
Master the art of sales with one of our many courses, coaching, and weekly tips!
We can help you get connected with the best, and we provide tips and creative ideas to increase your new patient flow!
Get ready to skyrocket your practice once you start training with Med Pro Dojo!
Learn the difference between great leadership and bad management.
Master the art of sales with one of our many courses, coaching, and weekly tips!
We can help you get connected with the best, and we provide tips and creative ideas to increase your new patient flow!
Stop missing out on revenue potential. Learn how to handle objections like a NINJA with the Medical Professional's FREE Objection Handling Sales eBook!
The first step in effective conflict resolution is recognizing the early signs of conflict. Imagine you’re managing a team in a busy medical practice. You notice that Sarah, usually a vibrant and communicative team member, has become withdrawn and less engaged in team meetings. John, another team member, has shown a sudden drop in productivity and missed a few days of work without much explanation. Meanwhile, during a meeting, you observe Alex crossing his arms and avoiding eye contact when discussing certain topics. These behavioral changes are early indicators that something is amiss.
Behavioral Changes: Team members may become withdrawn, less communicative, or unusually aggressive.
Example: Sarah, who used to actively participate, now sits silently, avoiding interaction with colleagues.
Decreased Productivity: A noticeable drop in productivity or quality of work can indicate underlying tensions.
Example: John, typically a high performer, has been submitting incomplete reports and missing deadlines.
Increased Absenteeism: Frequent absences or tardiness might be a sign that employees are avoiding conflict situations.
Example: John has called in sick multiple times in the past month, more than usual.
Negative Body Language: Non-verbal cues such as crossed arms, lack of eye contact, or fidgeting can signal discomfort or disagreement.
Example: During meetings, Alex crosses his arms and avoids eye contact whenever the discussion involves team projects.
Regularly engage with your team and create an environment where they feel comfortable discussing issues. This proactive approach helps in catching conflicts early and addressing them before they escalate.
When conflicts arise, it's essential to remain neutral and objective. Here’s how:
Avoid Taking Sides: As a manager, your role is to mediate, not to favor one side over the other.
Listen Actively: Pay attention to all parties involved without interrupting or making premature judgments.
Acknowledge Emotions: Recognize the emotional aspects of conflicts and show empathy towards all parties.
Assess the situation based on facts and observable behaviors rather than personal opinions or biases. Use questions like:
"Can you describe what happened from your perspective?"
"How did this situation affect your work or relationships?"
This helps in understanding the root cause of the conflict and addressing it effectively.
Fostering an environment where team members feel safe to express their concerns is crucial. To do this:
Set Clear Communication Guidelines: Establish rules for respectful and constructive communication.
Promote Active Listening: Encourage team members to listen to each other’s viewpoints without interrupting.
Be Approachable: Make it known that your door is always open for team members to discuss their issues.
Organize regular team meetings and one-on-one sessions where team members can voice their concerns. Use tools like anonymous surveys to gather honest feedback if team members are reluctant to speak up openly.
When mediating conflicts, steer the conversation towards finding solutions rather than dwelling on the problems. Use the following approach:
Identify Common Goals: Find common ground that all parties can agree on, such as the team’s overall objectives.
Brainstorm Solutions Together: Encourage all parties to contribute ideas for resolving the conflict.
Evaluate Options: Assess the feasibility and impact of each proposed solution collaboratively.
Once a solution is agreed upon, outline a clear action plan with specific steps and deadlines. Follow up regularly to ensure that the solution is being implemented effectively and that the conflict has been resolved.
Consider a situation where two team members, Jane and John, have a disagreement over project responsibilities. Jane feels overwhelmed and believes John isn't pulling his weight, while John feels he isn't given enough credit for his contributions.
Recognize the Signs: You notice increased tension during meetings and a decline in their work quality. Stay Neutral: You arrange a meeting with both Jane and John, listening to each without taking sides. Encourage Open Communication: You create a safe environment where both can express their concerns and perspectives. Focus on Solutions: Together, you identify a fair distribution of tasks and establish regular check-ins to ensure balanced contributions.
Mastering conflict resolution is crucial for any manager who wants to foster a cohesive and productive team. By identifying early signs of conflict, maintaining neutrality, encouraging open communication, and focusing on solutions, you can handle conflicts constructively and transform potential disruptions into opportunities for growth.
Remember, conflict resolution isn't about avoiding disagreements but about managing them in a way that promotes understanding and improvement. Embrace these strategies to create a positive work environment where your team can truly thrive.
For personalized support and to explore how these strategies can be tailored to your specific needs, book a discovery call with us today: Schedule Your Discovery Call.
For any additional questions, feel free to text 833-678-0800 or email [email protected].
Per visit revenue has increased about 75% New Patient visits have increased significantly, and new patient starts have increased significantly
Her experience and mindset is valuable to help keep my mind on the right things and to keep my confidence high. I also feel like this is a group of good people and the relationship bonds are deep and real.
It's been the most encouraging week I've had in years! I appreciated the surveys beforehand and the way you absorbed all the information. One thing I was worried about way that you would come in and miss us completely, but you were able to customize everything to what we were saying and calling out for. Getting to work with you guys changed my life.
Medical Professional Dojo