Conflict is a natural part of any workplace. It's not necessarily a bad thing; in fact, healthy conflict is a sign of a strong, trusting team. The key to turning conflict into an opportunity for growth is to ground every interaction in your practice's core values. These values serve as the rules of engagement for your team.

Core values are more than just words on a wall. They are a practical guide that defines how you operate, hire, review, and resolve issues. When you use core values as the foundation of your practice, you create an environment where healthy conflict can lead to new ideas and stronger commitments.

The Purpose of Healthy Conflict

When a team operates on a foundation of trust, it can engage in honest and open communication. The purpose is not to argue, but to work through a problem together, moving from conflict to commitment and accountability. This process leads to positive results for the entire team. Without this trust, valuable ideas may never be shared, as team members might be too afraid to speak up. Encouraging your team to understand the other person's perspective helps you get to the root of a disagreement.

Using Core Values to Resolve Conflict

Core values can be directly applied to conflict resolution. Here’s a simple framework:

• Bring it Back to the Values: Use your core values as a guide to find a solution. For example, if a disagreement is caused by a misunderstanding, you can refer to a value like "open, honest communication" to guide the conversation.

• Focus on the "How": Core values define how you operate. When a conflict arises, it's often due to a misunderstood policy or unclear expectations. Using the values helps clarify expectations and align everyone's actions.

• Document the Outcome: After a resolution meeting, have the individuals involved write down what they learned and the solutions they are committing to. This step reinforces accountability and the core values as the basis for their actions.

Final Thought: It's About Accountability

A team's greatest asset is its ability to trust and hold each other accountable. By making core values the foundation for everything you do, especially during conflict, you empower your team to handle disagreements constructively. This not only resolves the immediate problem but also strengthens your team culture for the future.

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